Drama occurred at Lagos Airport as passenger assaulted an officer of the Nigerian Civil Aviation Authority, NCAA, over an alleged missing luggage
The Director of Public Affairs and Consumer Protection of NCAA, Michael Achimugu, made this known in a statement on Saturday.
Achimugu said the passenger, identified as Ibok Maurice Ibok, was captured assaulting the officer over an alleged missing luggage, whose bags did not arrive via his Royal Air Maroc flight (short-landed baggage) became very aggressive and threatened an NCAA Consumer Protection Officer in Lagos.
The officer, a victim of an unjustified physical attack in the past, distanced himself from the passenger who continued to scream at the top of his voice. The CPO maintained that he could not attend to the passenger until he agreed to calm down.
Achimugu, following the incident, warned that no one has a right to attack NCAA personnel, no matter the provocation, stressing that they are not service providers and are only there to assist in resolving complaints and ensuring airlines compliance.
He further said that attacking them serves nobody any good purpose.
