Nigeria has unveiled Service-Wise GPT, an AI-powered tool designed to enhance efficiency in public service delivery.
The announcement was made by the Head of the Civil Service of the Federation, Mrs. Didi Esther Walson-Jack, OON, mni, during the Global Government Summit 2025 held in Singapore in her presentation titled “Model Behaviour: How to Govern with AI, Empowering Governance with AI: Nigeria’s National AI Journey and Service-Wise GPT Insight.”
Service-Wise GPT is a user-focused AI-powered assistant designed to streamline access to Public Service Rules, Statutory Instruments, Regulations, Guidelines, and other essential governance documents.
Mrs. Walson-Jack detailed the transformative potential of Service-Wise GPT, stating that once fully operational, the AI tool will automate policy drafting, official memo writing, and provide real-time policy research assistance.
She highlighted its expected impact in reducing administrative workload, ensuring regulatory compliance, and expediting decision-making processes.
“Applying Service-Wise GPT would save time and reduce administrative task hours for civil servants, improve compliance, ensure regulatory adherence, enhance productivity, facilitate faster decision-making across ministries, and ultimately improve service delivery,” she stated.
The tool, currently in its Beta phase, is expected to revolutionize administrative processes across ministries and agencies.
